Shipping & Return

SHIPPING POLICY

Once your payment is successfully completed, your order is confirmed immediately. At Arina Living, we usually take 1–2 business days to process and dispatch your order. Once dispatched, delivery typically takes 6–7 working days, depending on your location.

In some cases, deliveries may be delayed by an additional 2–3 days due to courier service issues, weather conditions, roadblocks, or other unforeseen circumstances. Therefore, the total delivery time may extend up to 8–10 working days.

You will receive tracking details once your order is shipped, allowing you to track your parcel throughout the delivery process.

Please note that Arina Living is not responsible for delays caused by third-party courier partners. However, our support team is always available to assist you and help ensure the fastest possible delivery experience.

For any shipping-related queries, please contact us:

Email: info@arinaliving.com

RETURN & EXCHANGE POLICY

RETURN POLICY

At Arina Living, we offer a replacement policy for eligible products. If the product you receive does not match its description or arrives damaged or defective due to a manufacturing issue, please contact us within 48 hours of delivery. We will review your request and work to resolve the issue as quickly as possible.

To be eligible for a return or replacement:

  • The item must be unused and in the same condition in which it was received.
  • The product must be returned in its original packaging.

Once your request is approved, we may:

  • Send a replacement product.
  • Process a refund to your original payment method or provide store credit, as applicable.

PARTIAL REFUNDS (IF APPLICABLE)

Partial refunds may be considered in certain situations, including:

  • An item that is not in its original condition.
  • Products that are damaged or have missing parts for reasons not caused by our team.
  • Returns requested due to personal preference rather than damage or defect.

Returns based on personal preference may be considered only for small décor items such as vases, candle holders, or similar accessories, and are subject to approval by Arina Living management.

If a return based on personal preference is approved, the return shipping charges will be borne by the customer.

REFUNDS (IF APPLICABLE)

Once your returned product is received and inspected, we will notify you via email regarding the approval or rejection of your refund request.

If your refund is approved, the amount will generally be credited to your original payment method within 5–7 business days, subject to your bank or payment provider's processing time.

If store credit is approved, it will generally be issued within 24 hours.

LATE OR MISSING REFUNDS

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank, as refunds can sometimes take additional time to reflect in your account.

If you still have not received your refund after completing these steps, please contact us:

Email: info@arinaliving.com

EXCHANGES (IF APPLICABLE)

We may offer replacements or refunds in the following circumstances:

  • You received an incorrect product.
  • You received a defective product.
  • You received a damaged product.

For approved wrong, defective, or damaged product claims, the replacement or resolution process may take approximately 7–10 working days, depending on product availability and logistics.

To process an exchange, replacement, or damage claim smoothly, customers are required to record a clear, continuous unboxing video at the time of opening the parcel. This helps our support team verify the condition of the product upon delivery and determine whether any damage occurred before or during opening.

The unboxing video must be shared with our team within 48 hours of delivery at:

Email: info@arinaliving.com

IMPORTANT NOTES

  • Claims submitted after 48 hours of delivery may not be eligible for replacement or refund.
  • Products must be returned in their original packaging where a return is approved.
  • Return or replacement requests are subject to verification and approval by Arina Living.
  • Refund processing times may vary depending on the customer's bank or payment provider.
  • Customers are responsible for return shipping costs where a return is approved due to personal preference.

CONTACT US

If you have any questions regarding our Shipping, Return, Exchange, or Refund Policy, please contact us:

Arina Living
Email: info@arinaliving.com